Refund and Returns Policy

You can return your package using “Your Orders”. When you return an item, the return method options (Pick-up/self-ship) will be depending on the seller, item, or address. A refund will be issued in accordance with BBM Souq refund policy, once we receive the item(s).

Return Methods

BBM SOUQ offers you a variety of ways to return your item:

Pickup option: The courier will pick up your return at the address of your choice. (15 RS pickup charges if there’s no manufacturing default)

Self-Ship option: If you get the self-ship as your return option, you will ship the item on your own. Follow the onscreen instructions to return the item using any courier of your choice with package tracking capabilities. Include the required return documentation with your package. ( contact us through email: support@pk.bbmsouq.com for location )

Applicability of the return policy

This return policy is applicable for customers purchasing the products from seller listed on bbmsouq.com or BBM SOUQ mobile application (together referred as “BBM SOUQ Platform”)

Products eligible for return

A.BBM SOUQ section
Products eligible for returns will only be accepted under the following conditions:

Electronics and Mobiles:

The product must be returned with the original packaging, sealed, and unopened.
If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must also be returned.

Beauty and Health:

Hair and personal care, vitamins-dietary supplements and sports nutrition products are not eligible for return.
Beauty (Cosmetics, Skin Care, etc.), fragrances and Health products that are opened or used will not be accepted.

Fashion:

Apparels such as underwear, lingerie, swimwear, bra, socks & tights are not eligible for return.
Apparel products are eligible for return only if they are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging.
Footwear, eyewear, watches, bags & luggage must be returned in their original packaging with all tags completely intact.

Home & Kitchen:

Furniture and large home appliances are not eligible for return.
Home decor products are accepted for return only if the product is unopened, free from any damage and must be in the original packaging.
Unwrapped bedding products will not be accepted for return.
Products that have been used, altered, assembled, or installed will not be accepted unless they are defective.

Sports & Outdoors:

Products eligible for return can be returned only if the product is not used and is in the original packaging.
Toys & Games:
Dressing up costumes are non-returnable
Toys and Games that are used, activated or missing parts will not be accepted for return

Baby Products:

Hygiene-related products, feeding & training accessories, diapers and accessories, bath care, and medical treatment products are not eligible for return.
Baby products eligible for return must be returned with the original packaging, sealed, and unopened.

Grocery:

All Grocery items are non-returnable.

Automotive:

The product must be returned with the original packaging, sealed, and unopened.
If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too.

Tools & Home Improvement

The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
Any item which is used or damaged will not be accepted for return.

Books:

Books that are eligible for return will only be accepted if unused, not torn, or damaged, and in their original condition.

Pet Supplies:

Products that are eligible for a return, unused, and in the original packaging can be returned. It must be in the same condition as the customer received it.
Perishable goods such as food treats and supplements cannot be returned.

Stationery & Office Supplies

The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
Any item which is used or damaged will not be accepted.

Categories in which products are accepted for return

(1) Electronics and Mobiles (2) Beauty and Health (3) Home and Kitchen (4) Sports and Outdoor (5) Toys and Games (6) Baby Products (7) Automative (8) Tools & Home Improvement (9) Pet Supplies (10) Stationery & Office Supplies.
Terms and conditions for accepting returns
The product must be returned with the original packaging, sealed, and unopened.
If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you.
For all the products having warranty tag- refer to seller warranty or manufacturing defect of the products, customer will have to contact directly to the service center of the seller/manufacturer, as the case may be, such products are not accepted for returns by Noon.
A product will not be accepted as returned until it has been notified to the customer that it is accepted for return.
Only the products covered in above categories will be considered for return. Products falling under other categories such as perishable items, grocery, food items etc are not eligible for return.
Return window
Unless otherwise specified, BBM SOUQ offers a return window of Seven (7) days from the date of receipt of the shipment by you, in case of returnable products.
Process upon receiving return request
It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to seven (7) to fourteen (14) business days for the refund to get credited to your credit card or your BBM SOUQ wallet if you paid in cash. Your refund is subject to the condition of the returned product.
General conditions applicable to all returns
BBM SOUQ shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return. In the case a product is declined for a return request at any stage, and such product is under BBM SOUQ section then we will make two (2) attempts. In case the applicable attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer can raise a request for another attempt with our customer care (support@bbmsouq.com) team within three (3) business days post the last notified attempt. If we receive the request from the customer for another attempt within three (3) business days post the last notified attempt, we can arrange the last attempt for delivery within two (2) business days otherwise the item will be sent for liquidation and the customer won’t be able to request for the delivery of the product again.

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